Hajra Naz
Zoom has rolled out its AI assistant to the web as part of its latest AI Companion 3.0 update, widening access to features that were previously limited to its desktop and in-app experiences. For the first time, free users can now try the assistant, albeit with usage caps.
The web-based release signals Zoom’s push to make its AI tools more visible and accessible beyond live meetings.
Free Users Get Limited AI Access
Under the new setup, users on Zoom’s Basic (free) plan can use AI Companion in up to three meetings per month. Each meeting includes AI-generated summaries, in-meeting questions, and automated note-taking.
Free users can also ask up to 20 questions through the assistant’s side panel and the new web interface. Those who want broader access can upgrade with a $10 add-on plan that unlocks additional AI Companion features.
To help users understand what’s possible, Zoom has added conversation starter prompts to the web interface, guiding people on how to interact with the assistant.
Pulling Context From Files and Apps
With the update, AI Companion can now retrieve information from third-party services, such as Google Drive and Microsoft OneDrive, in addition to content stored within Zoom itself.
Zoom said support for email platforms, including Gmail and Microsoft Outlook, will be added soon, expanding the assistant’s ability to pull context across a user’s workday.
Daily Reflections and Follow-Ups
AI Companion now generates a daily reflection report that summarizes meetings, tasks, and key updates from the day. The assistant can also suggest follow-up actions and draft email messages based on meeting discussions, aiming to reduce manual post-meeting work.
Read More: How Zoom’s Smart AI Is Reshaping Work for 2025 and Beyond
Document Creation Inside Zoom
Zoom is also expanding its focus on document creation and collaboration. With AI Companion 3.0, users can draft and edit documents directly from meeting content within the assistant interface.
Projects can then be moved into Zoom Docs for team collaboration. Documents can be exported in multiple formats, including Markdown, PDF, Microsoft Word, and Zoom Docs, making it easier to share work outside the platform.
Zoom’s AI Strategy and Competitive Edge
Lijuan Qin, head of AI product at Zoom, said the company’s position as an independent platform gives it an advantage. Zoom has direct access to rich meeting context, which it can use to power more relevant AI features.
The company said AI Companion runs on a mix of Zoom’s own models alongside systems from OpenAI and Anthropic.
Competing in a Crowded Productivity Market
Zoom, founded by CEO Eric Yuan, became synonymous with video meetings during the pandemic. Today, its expanding AI and productivity tools put it in closer competition with platforms from Google, Microsoft, ClickUp, and Notion — all of which are racing to capture more context from user workflows.
Earlier this year, Zoom also introduced a cross-app AI notetaker that works across different meeting platforms and even offline meetings, underscoring its broader ambition to move beyond video calls and into everyday work productivity.
