You must have come across people who reached a certain point in their career because of their technical skills, but they failed to accomplish what they could have because of their inability to get along with team members. This may be due to their intolerance for other’s methods of working or the insensitive manner of communication with others. These are the kind of workers who lack proper people skills and make work exhausting for everyone concerned. Their behavior sometimes destroys even the best-laid plans because they cannot properly deliver their knowledge to other people.
However, if empathy is a trait that makes you understand how the other person feels and if it is developed, it can help make stronger connections between you and your employees, colleagues, or customers. Following are the few skills that you need to develop empathy:
Making eye contact:
Sometimes, proper eye contact helps you to pick up the nonverbal nuance that a person’s voice does not convey. Therefore, you must prefer holding on meetings that are face-to-face. Also, when you are meeting someone for the first time, maintain eye contact until you get to know the person’s eye color. The eyes are the windows to the soul and this extra beat telegraphs the notion that you actually see them.
You must pay attention to a person’s facial expressions in order to note their responses. Your brain is wired to tell the difference between a fake and a genuine smile. It is because muscles in the face do not lie and by paying attention, you can understand how the person actually feels.
The posture of a person also says a lot about their condition. You must sit up straight because it shows your confidence level. While talking to someone, sit up to an eye level, turn your body towards the person talking, and lean forward to listen attentively.
You need to understand the other person’s emotional state when you are communicating. It is because if a person is sad, irritated, confused, or elated, they won’t be able to understand what you actually are discussing. Therefore, assess a person’s emotions before starting a conversation.
Pay attention to the tone of the voice:
Your tone of voice adds a layer of emotion to the words that you speak and it goes above and beyond the singular meaning of each word. When you are having a conversation, a soothing voice will help to convey your message in a better way and the outcomes will be good too.
Pay attention to how you feel:
You need to know that emotions are contagious and you might not realize that your emotional state can have a great impact on other people. According to experts, if you are angry, fearful, or unsure of yourself, it will leave an impression on others and will highly impact the quality of your communication. Therefore, be very careful of your own emotional state because it is how the others would feel around you.